| Location: | Reno, NV |
| Job ID: | 2809 |
| Position type | Remote (for positions required to be located in specific geography) |
Powering Reliability, Supporting Mission-Critical Systems: Join the Future of Power Quality Solutions!
MEPPI's Service Center Division (SCD) is seeking a dedicated and technically skilled Field Service Technician – Power Quality to support and maintain our industry-leading UPS systems and associated power electronics. In this hands-on role, you'll deliver expert on-site services, troubleshoot complex electrical systems, and help ensure uninterrupted power for our customers’ most critical operations.
Deliver On-Site Service: Perform start-up, preventative maintenance, remedial repairs, field modifications, and system testing on single and three-phase uninterruptible power supplies (UPS) and peripherals.
Troubleshoot & Repair: Identify and resolve electrical, electronic, and control issues using schematics, test equipment, and one-line facility drawings—repairing or replacing components as needed.
System Diagnostics: Diagnose power quality system malfunctions to the board level with minimal supervision, ensuring timely and effective resolution of both routine and non-routine failures.
Customer Support: Provide technical support to internal teams, third-party service partners, and end users across various industries.
Evaluate Product Condition: Inspect and test returned UPS systems and components to determine failure modes and operational readiness before return to factory.
On-Call Emergency Support: Participate in a rotating on-call schedule to provide rapid-response emergency service when critical uptime is at risk.
Technical Documentation: Maintain thorough service records and develop clear technical reports outlining service activities, findings, and recommendations.
Collaborate on Improvements: Partner with engineering and other departments to recommend upgrades and service strategies that enhance system performance and reliability.
Promote Service Offerings: Recommend maintenance plans or equipment upgrades (e.g., battery enhancements) to support long-term system investment.
Guide and Mentor: Assist junior technicians in complex diagnostics and share best practices for field service excellence.
Report & Reimburse: Submit accurate expense reports in a timely manner following company policy.
Education & Experience: Associate degree in Electrical/Electronics or related technical field with 4+ years of experience servicing UPS or electronic power systems—or equivalent combination of education and hands-on experience.
Certifications: OSHA-10 Construction and NFPA-70E certifications required.
Technical Expertise: Proficiency with electrical/electronic test equipment; strong understanding of UPS products, data center electrical infrastructure, and power system schematics.
Analytical Skills: Advanced problem-solving and diagnostic capabilities to identify root causes and recommend actionable solutions.
Communication: Excellent interpersonal and customer-facing communication skills; ability to explain complex systems to non-technical users.
Computer Skills: Proficiency with Microsoft Office and familiarity with ERP/MRP systems.
Valid Driver’s License: Required for travel to customer sites and vehicle rentals as needed.
Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision insurance—keeping you and your family protected.
Retirement Plans: 401(k) with up to 4% company match to help you plan for the future.
Paid Time Off: Earn vacation after just 90 days and enjoy 12 paid holidays annually.
Growth & Development: Access to training programs, mentorship, and professional certifications to support your career growth.
Employee Benefits: Participate in profit sharing and take advantage of exclusive employee discounts.
At MEPPI, your work supports the power infrastructure that drives industries and communities. As a proud U.S. affiliate of Mitsubishi Electric, we lead the way in innovative energy and transportation solutions. Be part of a team that values technical excellence, customer focus, and continuous innovation.
Mitsubishi Electric Power Products, Inc. (MEPPI) is a recognized leader in power systems, rail transportation, and large-scale visual display markets in North America. Join us in building the future of power reliability and infrastructure resilience.
