Position Summary 

Perform the clerical, administrative, and customer service functions related to the order, production, shipment, and delivery of products. Serve as a primary interface between customer and CPSD following receipt of customer orders.

Essential Functions

• Review customer purchase orders and ERP system entries for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes and corrections with customers and internal stakeholders.
• Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
• Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required. Monitor customer credit and facilitate credit increase requests with MEPPI Accounts Receivable as needed.
• Review customer purchase orders and identify those with non-standard Terms and Conditions. Ensure those Terms and Conditions are reviewed by a Contracts Consultant.  Assist in review and coordinate approval process as required.
• Verify that all internal customer order work and customer payment details are complete before product shipment.
• Maintain commission records, verify commission payments, and prepare manual commission requests.
• Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
• Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
• Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
• Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
• Further the goals and positive, professional image of CPSD by effective dealings with customers, partners, and internal departments.

Qualifications 

• Associate’s degree with at least 3 years of experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
• Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
• Intermediate analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
• Developed basic math skills.
• Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.