| Location: | |
| Job ID: | 3331 |
| Position type | Remote (for positions required to be located in specific geography) |
Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!
MEPPI’s Service Center Division (SCD) is seeking a driven Field Service Supervisor to lead our team of technicians and ensure customers experience world-class service every time. In this role, you’ll balance hands-on leadership with strategic impact—resolving issues, managing key accounts, and empowering your team to excel. If you’re ready to take ownership of operations and shape the future of field service, this is your opportunity.
Lead with Purpose: Supervise, mentor, and coach field service technicians—helping them grow while ensuring safety, efficiency, and performance goals are met.
Own the Schedule: Approve and coordinate service activities, including on-call rotations, to keep customer projects on track without a hitch.
Champion Big Initiatives: Drive division-level strategic projects that improve how we deliver service across the business.
Be the Customer’s Advocate: Manage the service experience for Key Account customers, providing solutions that strengthen relationships and trust.
Solve Problems Fast: Tackle service incidents quickly by partnering with suppliers, customers, and internal teams to keep operations running smoothly.
Innovate the Process: Collaborate to design and refine service procedures, making field work more effective and efficient.
Stay on Top of the Numbers: Review reports, track key performance metrics, and deliver clear updates that drive smart decisions.
Keep Us Ready to Go: Oversee service inventory, tools, and site requirements so your team always has what they need to succeed.
Support Sales Success: Provide input for proposals and recommend service upgrades that benefit customers long-term.
Represent the Division: Act as the face of field service in meetings with customers, partners, and project teams.
Proven Experience: Associate’s degree in electrical engineering technology (or related field) preferred, plus 5+ years as a field service technician and 2+ years leading or supervising a team—or equivalent mix of education and experience.
Technical Know-How: Strong ability to read technical drawings and bills of material, paired with deep knowledge of service operations.
Sharp Problem-Solving: Advanced analytical skills to troubleshoot complex technical and operational challenges.
People Leadership: Outstanding interpersonal and communication skills to coach employees and build lasting customer and supplier relationships.
Tech-Savvy: Advanced computer skills, with expertise in MS Office and MRP/ERP systems.
Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision costs—your well-being matters to us.
Future-Ready Retirement: 401(k) plan with up to 4% company match.
Time to Recharge: Vacation eligibility after just 90 days, plus 12 paid holidays every year.
Career Growth: Expand your skills with professional training, certifications, and tuition assistance.
Employee Rewards: Profit sharing and discounts on MEPPI products and services.
Competitive Compensation: Starting salary of $95,000+ (varies depending on experience) with opportunities for growth.
At MEPPI, you’re not just managing a team—you’re powering innovation and leading the future of service delivery. As the U.S. affiliate of Mitsubishi Electric, we’re a trusted leader in energy and transportation solutions. Here, your leadership and ideas will directly impact our customers and our business.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.
Equal Opportunity Employer: We welcome and value all applicants, creating an inclusive environment where everyone can thrive.
Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property
