POSITION SUMMARY: Review and develop cost estimates for service scopes of work on projects, maintenance contracts, and extended warranties. Oversee select projects from quotation through execution, serving as a liaison across MEPPI Divisions, customers, vendors, and contractors.

THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Work with sales departments to review service scopes of work associated with new equipment sales and develop estimates for all applicable costs.
• Work with sales departments to review service scopes of work for select service projects and contracts.
• Prepare analyses and facilitate reviews of actual costs, involving key internal partners, to generate lessons learned as well as continuous improvement of estimation techniques and cost optimization.
• Serve as the liaison and lead partner for complex new equipment and service-specific projects as assigned. Participate and schedule project meetings when applicable.
• Collaborate with MEPPI Corporate and internal partners to maintain accurate expense averages.
• Prepare and maintain tools to generate service pricing based on costs, target margins and other established parameters.
• Prepare and deliver presentations to sales departments regarding service cost drivers and estimation practices.
• Collaborate with Outside Service Sales Managers and Field Service Managers to source and identify strategic service suppliers and maintain working knowledge of competitor costs and/or prices.
• Generate margin projections associated with service bookings.
• Collaborate with Service Product Line Managers, Inside Service Managers and Field Service Managers for project-specific LOA approvals and service level agreement approvals.
• Observe field service work as required to maintain ongoing expertise in service scopes of work.
• Create and maintain service opportunities in Salesforce as required.
• Prepare and submit reports as assigned.
• Further the goals and positive professional image of the Division through effective interaction with customers, vendors and internal departments.
• Know MEPPI’s Quality, Safety and Environmental Policies. Be able to fully discuss the importance of these policies and how they impact work.

EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:

• Bachelor’s Degree in a business or technical field with at least 5-7 years of experience performing hands on service of electrical/electronic/mechanical systems, or equivalent education and experience.

• Intermediate knowledge of negotiations techniques to assist in negotiating terms and conditions with customers.
• Advanced interpersonal, communication, and presentation skills required to communicate with customers, employees, sales channel partners, and vendors.
• Advanced analytical and problem-solving skills.

• Advanced computer skills, with emphasis on MS Office products and business systems.