Mitsubishi Electric Power Products (MEPPI) serves the North American power systems, rail transportation, and large visual display markets with electrical and electronic products, systems, and services.

POSITION SUMMARY

MEPPI is looking for a Systems Administrator to manage and optimize ServiceMax and related applications for the Service Center Division (SCD). The Systems Administrator will develop reports, deliver training, perform troubleshooting and resolution, maintain system integrity and security, monitor user adoptions, and implement enhancements and upgrades.

ESSENTIAL FUNCTIONS

• Configure and manage the ServiceMax platform to meet business needs using out of the box functionality and capabilities.
• Maintain data quality and system integrity. Perform routine checks and balances, verify data accuracy, monitor system performance, and ensure optimal performance.
• Develop and implement workflows, process builders, reports and validation rules.
• Perform ServiceMax administration and governance tasks including user administration, system configuration, and code migrations.
• Troubleshoot and resolve system issues on the platform and address user requests utilizing MEPPI’s support ticketing system.
• Assist the Operational Excellence Program Manager in monitoring and reporting on service KPIs.
• Support future service software implementations by collaborating with stakeholders to gather and document requirements and implement solutions.
• Stay updated with ServiceMax releases and recommend relevant features for implementation.
• Coordinate the design, documentation, implementation, and continuous improvement of CRM operational policies, processes, and systems across the company.
• Develop and deliver user training and support user adoption efforts.
• Further the goals and positive professional image of the Division through effective interaction with customers, vendors and internal departments.

QUALIFICATIONS

• Bachelor’s Degree in a business or technical field with at least 3-5 years of experience performing business analysis and software administration in the manufacturing and/or service environment, or equivalent education and experience.

• Intermediate knowledge or experience in field service operations and business process development.
• Intermediate knowledge of the Salesforce platform including workflows and administration setup.
• Basic knowledge of ServiceMax administration and configuration
• Advanced interpersonal, communication, and presentation skills required to communicate with customers, employees, and vendors.
• Advanced analytical and problem-solving skills.
• Advanced computer skills, with emphasis on MS Office products and business systems.

MEPPI offers its employees competitive salaries, commensurate with qualifications and experience, as well as comprehensive benefits including:

• 401(k) Program
• Medical, Dental, Vision and Life Insurance
• Vacation
• Paid Holidays
• Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women's ERG, HOPE (community outreach)
• Onsite Fitness Center and Café
• Employee Discounts
• Flexible Spending Accounts
• Volunteer opportunities
• Paid Parental Leave