| Location: | |
| Job ID: | 3364 |
| Position type | Remote (for positions required to be located in specific geography) |
Powering Precision, Driving Reliability: Shaping the Future of Cooling Solutions!
MEPPI’s Service Center Division (SCD) is seeking an experienced and motivated Senior Field Service Technician – HVAC to perform and lead on-site services for our advanced Cooling products. This hands-on role is key to ensuring our customers’ systems are installed, commissioned, and maintained to the highest standards of performance and reliability.
Deliver Expert On-Site Services: Perform project site coordination, installations, start-ups, preventive maintenance, commissioning, troubleshooting, and repair of Cooling systems at SCD customer locations.
Lead the Way: Direct contractors and MEPPI-designated personnel through all phases of service projects to meet site requirements safely, efficiently, and on schedule.
Be the Technical Resource: Provide responsive and expert technical support via telephone and email to internal and external customers, including third-party service providers and end users.
Develop Future Experts: Provide technical guidance and training to technicians and authorized service providers to troubleshoot and repair complex IT Cooling product issues.
Solve Complex Challenges: Troubleshoot and complete advanced system installations and repairs independently, ensuring top-quality results.
Support Customers Anytime: Provide scheduled and on-call emergency field service and technical assistance to maintain critical cooling operations.
Collaborate and Improve: Work with representatives from other MEPPI divisions to identify, resolve, and prevent equipment or service-related issues and contribute to the planning and development of new products.
Inspect and Diagnose: Test and evaluate returned products, components, and systems to determine defects and recommend corrective actions.
Document with Precision: Maintain accurate service records, documentation, and test results for all customer and field activities.
Promote Long-Term Value: Recommend preventive maintenance services and system upgrades to enhance reliability and protect customers’ capital investments.
Operate Professionally: Submit accurate expense reports in a timely manner and conduct all business in alignment with MEPPI’s standards of integrity and professionalism.
Education: Associate degree in HVAC, Electrical, Electronics, or a related technical field preferred.
Experience:
Minimum 8 years of experience troubleshooting and repairing HVAC or Cooling systems.
3–5 years of experience working with Mitsubishi Electric technology—or equivalent education and experience.
Certifications: EPA Section 608 Certification required.
Technical Expertise:
Advanced knowledge of Cooling products and services, with specialized expertise in Mitsubishi Electric technology.
Proficiency in the use of mechanical and electronic test equipment.
Ability to read and interpret technical drawings, blueprints, schematics, and bills of materials.
Analytical Skills: Advanced problem-solving and diagnostic abilities with demonstrated success resolving complex technical challenges.
Leadership: Developed ability to lead and direct the work of others on-site and in emergency situations.
Communication: Excellent interpersonal and communication skills to support customers, peers, and partners.
Technology Proficiency: Strong computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.
Requirements: Must hold a valid driver’s license and be able to travel and work at customer sites as required.
Competitive Pay for Expertise: Earn $47+ per hour, with final compensation based on your experience, technical skill, and certifications.
Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans—keeping you and your family focused on wellness, not bills.
Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions.
Generous Paid Time Off: Achieve balance with vacation eligibility after 90 days and 12 paid holidays each year.
Career Development: Advance your skills through MEPPI’s training programs and educational assistance to grow your career in a supportive environment.
Employee Benefits: Enjoy profit sharing and exclusive employee discounts on MEPPI products and services.
At MEPPI, you’re not just a technician—you’re part of a mission to power and cool the world’s digital backbone. As a U.S. affiliate of Mitsubishi Electric, we’re at the forefront of innovation, providing advanced technologies that ensure reliability in critical systems. Join our team where your expertise drives real-world impact every day.
Mitsubishi Electric Power Products, Inc. (MEPPI) is a leader in the North American power systems, rail transportation, and large visual display markets. Join us and be part of a global organization dedicated to advancing the future of power and cooling technologies.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this posting. Resumes submitted without a signed agreement will become the property of MEPPI, and no fee will be paid for unsolicited referrals.
