Powering Reliability, Driving Technical Excellence!

MEPPI’s Service Center Division (SCD) is seeking an experienced and strategic Engineering Support Section Manager to lead technical support operations for assigned products. In this critical leadership role, you will manage a team of technical support professionals, provide engineering guidance, oversee strategic initiatives, and ensure exceptional customer service and operational efficiency.

What You’ll Do

Lead Technical Support Operations: Oversee and direct engineering support activities for assigned products within SCD, providing technical guidance and mentorship to staff.

Drive Strategic Initiatives: Lead planning and execution of assigned projects and initiatives to enhance service capabilities.

Manage Incident Escalation: Monitor field incidents, set priorities, and manage issue escalation within SCD and product divisions as needed.

Support New Product Launches: Oversee the review of technical support documentation for new product introductions.

Coordinate Technical Solutions: Collaborate with equipment division Engineering and QA teams to resolve technical issues and manage open items to completion.

Analyze Trends & Improve Processes: Review incident history to identify systemic issues and work with internal teams to implement improvements.

Ensure Change Management: Review and disseminate engineering change notices (ECNs) to technical support staff as required.

Develop Processes & Procedures: Assist in creating and refining processes related to product support activities.

Lead & Develop Your Team: Manage staff performance, provide coaching and training, conduct performance reviews, and support career growth in alignment with company policies.

Promote Professionalism: Represent SCD positively through effective communication and collaboration with customers, vendors, and internal departments.

What You Bring

Education & Experience:

• Bachelor’s degree in Electrical Engineering or related field
• Minimum of 7 years of experience with electrical or power quality-related products
• At least 3 years of managerial experience, or equivalent education and experience

Technical Expertise:

• Advanced knowledge of electrical power and control systems
• Strong analytical and problem-solving abilities

Skills & Attributes:

• Advanced interpersonal, communication, and presentation skills
• Ability to work collaboratively with multiple stakeholders
• Proven leadership and team development capabilities

Technology Proficiency:

• Advanced computer skills with Microsoft Office and engineering software

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: 401(k) with up to 4% company match.
• Generous Paid Time Off: Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: Training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Perks: Profit sharing, free access to our 24/7 fitness center in Warrendale, PA, and participation in MEPPI’s Wellness Program.

Why MEPPI

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer

MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms

MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.