Powering Customer Partnerships Through Exceptional Service Coordination!

MEPPI’s Service Center Division (SCD) is seeking a driven and customer-focused Key Accounts Coordinator to perform all aspects of service sales and service coordination for Key Accounts. In this dual inside-sales and service-support role, you will strengthen customer relationships, manage service opportunities, coordinate field activities, and ensure seamless delivery of service solutions that support customer success and long-term loyalty.

What You’ll Do

Inside Sales Coordination

Develop Business & Drive Growth: Identify and cultivate business opportunities for Key Accounts by selling services, extended warranties, and value-added offerings.

Build Customer Relationships: Maintain consultative relationships by providing guidance, information, and proactive support; identify cost-savings and new service opportunities.

Manage CRM & Sales Data: Maintain accurate sales opportunity and service order data in MEPPI’s CRM and business systems.

Prepare Quotes & RFPs: Prepare and present customer quotes, including RFP submission packages; follow up to close renewals, upsell service levels, and track customer budget cycles and close dates.

Support Sales Channels: Help improve “Point of Sale” and post-startup capture rates for extended warranties in coordination with the sales team.

Ensure Billing Accuracy: Ensure timely and correct invoicing for service contracts and extended warranties.

Improve Service Margins: Increase margins through strategic pricing, direct sales, and promoting MEPPI service quality.

Source & Price Services: Coordinate third-party services for non-MEPPI equipment, negotiate costs, apply margin, quote, and close business.

Track Lost Business: Record and report on lost opportunities to support continuous improvement.

Prepare Reports: Compile data and prepare reports summarizing sales, service performance, and customer insights.

Service Coordination

Schedule Service Activities: Coordinate services with customers, technicians, authorized service providers (ASPs), and vendors.

Process Service Orders: Create and manage service orders for parts, labor, commissions, billable service, and contract maintenance.

Process Payments: Generate and process paperwork to ensure proper payment for service provider work.

Coordinate Parts Orders: Create and process parts orders associated with field service activities.

Manage Maintenance Contracts: Ensure preventative maintenance is scheduled and completed on time for all active service agreements.

Respond to Customer Needs: Answer customer calls and written inquiries about field services, providing timely and accurate support.

Maintain Procedures: Update procedures and work instructions as required for process accuracy and compliance.

Set Up New Accounts: Work with Finance to set up new customers and service providers.

What You Bring

Education & Experience:

• Associate’s degree in Business or related discipline
• 3–5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience

Technical & Sales Knowledge:

• Intermediate knowledge of selling services
• Basic knowledge of UPS products and the UPS industry

Skills & Attributes:

• Advanced interpersonal, communication, and presentation skills
• Ability to work effectively in a team environment and balance multiple projects simultaneously
• Strong organizational skills and customer-centric mindset

Technology Proficiency:

• Advanced computer skills with MS Office
• Proficiency with ERP/MRP and CRM systems

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
• Retirement Plans: 401(k) plan with up to a 4% company match.
• Generous Paid Time Off: Begin earning vacation after 90 days, plus 12 paid holidays annually.
• Career Development: Access to training programs, continuing education, and professional development support.
• Exclusive Employee Perks: Profit sharing, 24/7 access to the Warrendale, PA fitness center, and participation in MEPPI’s Wellness Program.

Why MEPPI

At MEPPI, you play a vital role in supporting critical power customers across North America. As an affiliate of Mitsubishi Electric, we combine global engineering excellence with exceptional customer service and technical leadership.

About Us

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and critical power solutions. Join SCD and contribute to a mission built on reliability, innovation, and customer partnership.

Equal Opportunity Employer

MEPPI is committed to creating an inclusive and equitable workplace. All applicants are considered without regard to background or identity.

Notice to Agencies and Search Firms

MEPPI does not accept unsolicited resumes from agencies or search firms. Resumes submitted without a signed agreement become the property of MEPPI, and no fee will be paid for hires resulting from unsolicited referrals.