Position Summary

The Service Product Line Manager is responsible for leading the coordination, planning, execution, and sales strategy for aftermarket services across new and existing fleet systems. This role oversees training and maintenance contracts, time-and-material services, equipment upgrades and replacements, monitoring services, extended warranties, and field incident resolution. The position carries full P&L responsibility and plays a critical role in shaping the long-term success of MEPPI’s service portfolio.

What You’ll Do

Product Line & Business Leadership

• Lead assigned Service Center product lines and manage full Profit & Loss (P&L) performance.
• Develop and execute aftermarket service strategies across MEPPI to support long-term business growth.
• Prepare, present, and defend business plans for review and approval by Company leadership.
• Review activity reports and financial statements; monitor performance against objectives and adjust plans as needed.
• Manage budgets, departmental resources, and long-range business planning activities.

Project & Operational Execution

• Lead service and replacement projects to ensure alignment with schedule, revenue, and profitability commitments.
• Direct cross-functional teams in accordance with Company policies, including hiring, development, training, cross-training, performance management, and compensation input.

Sales & Service Strategy

• Build and execute national service contract strategies, including pricing, sales targets, and value-proposition development.
• Lead customer negotiations involving warranty matters, lifecycle replacement strategies, alternative solutions, and field quality incident resolution.
• Oversee the spare parts supply chain and remote storage facility inventories to ensure high service availability.

Customer, Vendor & Partner Engagement

• Develop and maintain strong relationships with customers, vendors, service providers, and strategic partners.
• Lead product proposals, contract negotiations, and risk assessments in accordance with MEPPI’s Limits of Authority (LOA).

Growth, M&A & Strategic Initiatives

• Maintain and execute the service product line growth roadmap and supporting strategies.
• Drive service acquisition strategy and oversee integration of acquired service businesses into MEPPI operations.
• Lead the start-up of new regional service offices and operations.
• Support the General Manager of the Service Center Division and recommend improvements to Company policies, processes, and procedures.

What You'll Bring:

• Education & Experience: Bachelor’s Degree in Engineering, Business, or related field with 10+ years of service management experience and 5+ years of people management, or equivalent combination.
• Technical Knowledge: Understanding of UPS systems and service market dynamics.
• Product Line Experience: Background in service product line development.
• Contract Expertise: Ability to read, interpret, and negotiate contracts and proposal language.
• Communication Skills: Advanced interpersonal, communication, and presentation skills for engagement with employees, vendors, and customers.
• Problem Solving: Strong analytical and troubleshooting skills, particularly for technical issues.
• Cultural Awareness: Ability to work effectively in multicultural environments, including familiarity with Japanese business culture.
• Technical Tools: Proficiency in MS Office applications including Word, Excel, and MS Project for reporting, analysis, and scheduling.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
• 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.